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Deliveries and returns

Deliveries and returns

We offer the following delivery methods:

Standard Delivery
Fixed price from SEK 59 (regardless of the order's volume or weight) for deliveries within Sweden, SEK 99 for deliveries outside Sweden. Delivered to your nearest DHL or PostNord representative. Smaller shipments are sent to your mailbox.
Terms for delivery are also stated at checkout under each delivery method. If an item has a different delivery time, it is stated next to each item. If a delivery delay occurs, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in the event of delivery delays. We will do everything we can to fulfill your order. There may be times that make it impossible to fulfill the order, for example when our supplier or forwarder is unable to fulfill their commitment to us. We reserve the right to disclaim all compensation to the customer regarding delivery delays. You will always receive a notification via text message, e-mail or letter showing where and when to pick up the package. If you do not pick up the package, we reserve the right to charge you a fee of SEK 300.

Returns

Returns are at your own expense unless the item is defective or we have packed incorrectly. Returns should be sent as a letter or package, not against cash on delivery.

If you wish to cancel the purchase, you must, before the withdrawal period has expired, send a clear and unambiguous message to info@wellbeing24.se in the manner specified here. You must enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. If you do not want to use the above option for notification, you can use the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced (see www.konsumentverket.se)

14 days open purchase

We follow the Distance Contracts Act and thus you have the right to return ordered goods without stating any reason. You regret your purchase by notifying us within 14 days of receiving your order (or most of it). The article must be returned well packaged, in good condition and in original box.

If you as a customer have handled the item to a greater extent than is necessary to determine its properties or function and this has led to the item being returned being less valuable, we have the right to deduct an amount corresponding to the item's depreciation on the amount to be refundable. The decrease in value is assessed on a case-by-case basis.

Returns are sent to:

WellBeing24 HB
Norra Grängesbergsgatan 8, 214 44, Malmö

Refund

If you exercise your right of withdrawal, we will refund what you have paid for the article as soon as possible or at the latest within 30 days from the day we received the article. You must pay the return costs yourself when you return the item.

Read more about the Distance Contracts Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

Regret form - Print and attach when returning.